Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise isn’t a handshake deal or a vague feeling you’ll get from our crew. It’s the Keystone Standard, and it governs everything we do in Ellicott City and the surrounding communities we’ve served for over 42 years. If something we installed, repaired, or swept isn’t right, we come back and make it right. No paperwork to dig up. No argument about whether the issue counts. No runaround while you wonder if the phone will ever get answered. Our phones are staffed by a live person 24 hours a day, 7 days a week, so when you need us, you reach us. That’s how a company behaves when it plans to be in Ellicott City for another thirty years.
What’s Covered
- Workmanship on every job. Whether we’re installing a DuraFlex liner in your Columbia Road chimney or rebuilding a crown with HeatShield materials in a historic Ellicott City home, the labor is covered by our 90-Day Done Right Promise. If our work fails due to how we did it, we fix it.
- Professional-grade parts and materials. We don’t substitute builder-grade products to pad a margin. Every job uses the brands we specify: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These are the same materials Russell Haines has specified for decades because they hold up to Maryland’s freeze-thaw cycles and the wet winters we get off the Patapsco River valley.
- Cleanup that respects your home. Our background-checked, uniformed technicians lay down protection, work with dust containment in mind, and leave your space as they found it. Most jobs are completed in a single visit, which means less disruption and no return trip for finishing work that should’ve been done the first time.
- On-time arrival, every appointment. We’ll be there when we say. Ellicott City traffic on Route 40 or I-70 can be unpredictable, but we build realistic windows and communicate if anything shifts. You won’t spend a morning waiting for a crew that never calls.
- Honest pricing with no surprises. The number on your estimate is the number on your invoice. We provide no-hassle upfront pricing before any work begins, and we explain what we’re recommending and why. Nothing gets added after the fact without a conversation.
Our Satisfaction Promise
If you’re not satisfied, we’re not done. Here’s how that actually works.
You call us at (410) 305-7884. A live person answers, 24 hours a day, 7 days a week. You explain what’s wrong. We schedule a return visit at no charge to assess the issue. If it’s our workmanship or a part we supplied, we fix it. In writing, no arguing. That’s the K.E.Y.S. values code Russell Haines put in place when he founded this company in 1984: Krafted right, Every time, Your home first, Standing behind it.
We’ve had homeowners in Ellicott City call us because a cap we installed got damaged in a severe storm, or because they noticed something they didn’t catch during the final walkthrough. It happens. What matters is that we show up, figure out whether it’s on us, and handle it without making you chase us down. We’ve been here for over 42 years. We plan to be here for another 30. That only works if people trust us enough to call back and tell their neighbors.
The 90-Day Done Right Promise covers the work we performed. Manufacturer warranties on specific products like DuraFlex liners or Gelco caps follow the terms those companies set, and we’ll help you navigate those if needed. But our promise is separate, and it’s ours. We don’t hide behind a manufacturer’s fine print.
Licensed & Insured Backing
Any chimney company can print a guarantee on a flyer. The real protection comes from what’s behind that paper. Hearthstone Chimney Co. is licensed and insured, which means if something goes seriously wrong, there’s actual coverage in place, not just a promise and a prayer.
In Ellicott City, chimney work involves real hazards: working at height on steep roofs common in older neighborhoods like Historic Ellicott City, handling combustible deposits inside flues, and installing liners and caps that affect how your home vents carbon monoxide. Maryland doesn’t let just anyone do this work legally, and our licensing reflects training and accountability to state standards. Our insurance protects your property and our crew if the unexpected happens.
Russell Haines has maintained these credentials without lapse since 1984 because they’re not boxes to check. They’re the foundation that lets us offer the 90-Day Done Right Promise with confidence. A company that cuts corners on licensing or runs bare on insurance is a company that may not be around to honor its guarantee. We’ve seen plenty of those operations come and go in Howard County. We’re still here.
What Our Guarantee Means for Your Next Chimney Service
When you book a chimney sweep, repair, or liner installation with Hearthstone Chimney Co., you’re not gambling on whether the crew will return your call if something’s off. You’re hiring a company that answers the phone live, every hour of every day, and that puts its commitment in writing before the work starts.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. If we recommend a repair, you’ll understand why. If work can safely wait, we’ll tell you that too. No scare tactics. No pushing services you don’t need. A square deal: no surprises on the bill.
Done right, and we stand behind it. That’s not a slogan. It’s how we’ve operated in Ellicott City for over four decades.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Ellicott City since 1984.